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Privacy Policy

Privacy Policy

We at Mystiq aim to be exemplary corporate citizen by establishing a strong and enduring relationship with our customers. Our brand’s fundamental principles revolve around transparency, honesty, integrity, and a strong commitment to protecting the privacy of our customers. Our privacy policy describes the ways in which we collect, store, use, and protect your personal information.

For more information about our privacy practices, we set out what type of personal data we may receive from you directly or from our interaction with you, how we may use it, whom we share it with, how we protect it and keep it secure, and your rights around your personal data.

Who we are?

Savia is responsible for the personal data that you share with us. When we say “Savia”, “Mystiq”, “us”, “our” or “we”, this is whom we are referring to Savia Perfume Industry L.L.C.

The terms of the policy will be governed by and interpreted according to the laws of the United Arab Emirates. If any of these terms is unlawful, void, or unenforceable, that part will be considered separate and will not affect the validity and enforceability of any remaining provisions.

Savia Perfume Industry L.L.C (License Number 1021551) has its headquarters located at PO Box 26902 Dubai, United Arab Emirates.

What is personal data?

Personal data means any information or pieces of information that could identify your name, email address, contact number, or other similar information. It could also include unique numerical identifiers like your computer’s IP address or your mobile device’s address, as well as cookies.

Savia believes that the consumer is at the heart of what we do. We greatly appreciate your feedback, insights, and preferences that guide us in developing products that you enjoy. Because of this, there are many ways that you might share your personal data with us and that we might collect it.

How do we use your personal data?
We only use your personal information to create a client profile for you, streamline your future purchases, and provide customer support. The data also helps us improve our services, promotional messages, newsletters, website, app, social channels, and brands for our customer’s benefit.

How do we collect or receive data?

We might collect, record, hold, store, disclose, receive, or process personal data from you via our website, forms, or Savia’s brand pages on social media. Sometimes you may give this to us directly (e.g., when you create an account or when you contact us), or we might collect it indirectly (e.g., using cookies to understand how you use our website), or sometimes we might receive your personal data from other third parties.

Information overview on your interactions with us:

    • Information collected during the creation of the account on our website.
    • Information collection during job applications.
    • Information collected through inquiries about the brand and products.
    • Newsletter and commercial communication subscriptions
      Information collected during any purchase process.
    • Information collected by cookies or any similar technologies.
    • Online Browsing
      Information collected during a game, contests, promotional offers, sample requests, and surveys.
    • Information was collected when you submitted some content on one of our social media platforms.

How do we protect your personal information?

We hold your personal information on servers located in Dubai, United Arab Emirates, in a secure and lawful manner. By providing us with your personal information, you consent to the transfer of your personal information to, and its storage on, our servers located in Dubai, UAE. We take every precaution to safeguard your personal information from unauthorized access, use, or disclosure.

How can you contact us about privacy questions?
If you have questions or concerns about our Privacy Policy, please contact our customer support team on the contact information mentioned in the contact section.